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$dialer.getRetryIntervals

The method returns the duration of pauses between call attempts. You can get the values from the call campaign settings and from the current call series.

Syntax​

The method is called without arguments:

$dialer.getRetryIntervals();

Return value​

{
  "retryIntervalInMinutes": 30,
  "campaignRetryIntervalInMinutes": 15
}

The method returns an object where:

  • retryIntervalInMinutes is the pause between attempts in the current call series that was scheduled via $dialer.redial. The field is missing if no series was scheduled.
  • campaignRetryIntervalInMinutes is the value of the Pause between calls parameter form the call campaign settings.

Both values are specified in minutes.

How to use​

In this example:

  1. The bot gets a pause that is set in the current call series or in the call campaign settings.
  2. The bot schedules a new call series.
state: CallBack
    q!: * call me back *
    a: Okay, I will call you back later
    script:
        // Get an object with pauses.
        var intervals = $dialer.getRetryIntervals();
        if (intervals.retryIntervalInMinutes) {
            // If a call series is scheduled, get the pause from it.
            var currentInterval = intervals.retryIntervalInMinutes;
        } else {
            // In the other case, get the pause from the call campaign settings.
            var currentInterval = intervals.campaignRetryIntervalInMinutes;
        }
        // Create a new call series.
        var now = new Date();
        $dialer.redial({
            // Series start time = current time + the pause.
            startDateTime: new Date(now.getTime() + currentInterval * 60000),
            maxAttempts: 2,
            // In the new series, the pause duration is doubled.
            retryIntervalInMinutes: currentInterval * 2
        });
        $dialer.hangUp();