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$analytics.setAutomationStatus

This method sets the dialog automation status. A session can be considered automated, for example, if the user’s request was resolved without agent assistance.

tip
You can find dialog automation statistics in the Project overview section.

Syntax​

The method accepts a Boolean value (true or false) as an argument.

$analytics.setAutomationStatus(false)
caution
Only the last status will be recorded if the method is called more than once in one session.

How to use​

In the example script below, the bot sets a status for a non-automated dialog in a text channel:

state: TransferToAgent
    intent!: /TransferToAgent
    a: I’m connecting you with an agent.
    script:
        $response.replies = $response.replies || [];
        $response.replies.push({
            "type": "switch",
            "firstMessage": $jsapi.chatHistory(),
            "closeChatPhrases": ["/closeChat", "Close dialog"]
        });
        $analytics.setAutomationStatus(false);