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Questions on publication channels

We have answered some questions related to publication channels:

Where can I publish my bots?​

You can publish your bots in channels from the list. If the required channel is not in the list, you can connect your bot to a third-party application or website via Chat API.

Bots for calls are used in the telephone channel.

Can I publish the bot in multiple channels?​

Yes, you can publish your bot in any number of inbound channels (messengers and social networks).

If you want to connect your bot to an online chat platform, you can connect only one platform — either as a customer engagement platform or as a business channel.

caution
If you connect the bot both to a business channel and inbound channel, the dialogs from the inbound channel will not get to a business channel. For all dialogs to go through the platform via a business channel, connect inbound channels on the business channel side. You can find more information in the article on online chats.

Bots for calls can be used only in a telephone channel.

tip
Learn more about using bots in multiple channels

How can I get client data from the channel?​

You can get client data with the $rawRequest variable. For this, you need to get the type of the channel where the client talks to the bot, and get the necessary fields.

tip
Learn more on how to get client data from a channel