New

• Chatbots in the Kazakh language.

New

• $dialer methods for getting the client time zone and the current call campaign token.

Improved

• Overhauled project list and creation flow.

Docs

• Updated article about the chatbot.yaml configuration file.

New

• Agent group setup in the Operator API.
• Display of minute remainders in test calls.

Changes

• Changes when working with Google Sheets.
• SMS packages price drop.

New

• Phone number prioritization for call campaigns.
• Session data filter in dialog analytics.

Improved

• Conditional barge-in.

New

• New $chathistoryjson variable.
• Free Developer plan.

Docs

• Detailed description of the Calls API methods.

New

• A/B testing.
• Free Developer plan.
• 3iTech ASR/TTS.

Improved

• Assigning labels to multiple sessions and phrases.
• New columns in the session and message logs.

New

• The Results tab in project statistics.
• Support for the Image block in Marusia.
• Disabling text input when using buttons in the chat widget and Chat API.
• Chatbots in Portuguese.

New

• With errors filter in dialog analytics.
• onDialogError handler.
• Retrieving call attempts history from the script.
• Telephony connection via a SIP outbound proxy.
• Disabling text input when using buttons in the chat widget and Chat API.

Improved

• Statistics visualization in call campaign reports.

• Embedding the chat widget in a container.

• Sending images in Marusia.

  Docs

• Added documentation on switching the context between different bots.

• Added a tutorial on developing a multilingual bot.

New

• Chat widget sound notifications.
• Call recording playback speed acceleration.
• Downloading call recordings by direct URLs.

Improved

• Overhauled label catalog UI.
• Support for custom fields in bot responses in the Chat API channel.

New

• Dialog log obfuscation.
• Support for the Kazakh language in NLU.
• New events and support for inline buttons in the Viber channel.

Improved

• Forced generation of dialog log reports.

Docs

• Added a how-to guide on issuing a personal access token for projects hosted on GitHub.
• Updated articles on importing and exporting NLU intents and entities.

Fixed

• Hyperlinks disappear from dialog history in the chat widget on page refresh.
• Slot filling is not initiated when intents are triggered by training patterns.
• A message that no agents are online is displayed when switching to an agent in Salesforce.