New

• The Schedule block.
• Support for transferring dialogs to an agent group in LiveTex.

Docs

• How to process more calls.
• Client response patterns.

Improved

• Route filter.
• Project tags.
• Ignore port option in telephony settings.

Docs

• New reference: cross search.
• New article: analytics overview.
• New article: Zendesk as an inbound channel.
• New article: Zendesk Chat as an inbound channel.

New

• Chatbots in the Spanish language.

New

• Routes.
• API for interacting with project analytics.
• Method for execution custom requests.
• Search for text in all project files.

Improved

• Transfer to an agent group in the Webim channel.

New

• Data deletion in Google Sheets.
• Custom dictionaries with nested entities.

New

• Data removal from Google Sheets.

Docs

• New article: an overview of all channel features and restrictions.
• Updated table of [account user roles].

New

• Chatbots in the Kazakh language.

New

• $dialer methods for getting the client time zone and the current call campaign token.

Improved

• Overhauled project list and creation flow.

Docs

• Updated article about the chatbot.yaml configuration file.

New

• Agent group setup in the Operator API.
• Display of minute remainders in test calls.

Changes

• Changes when working with Google Sheets.
• SMS packages price drop.

New

• Phone number prioritization for call campaigns.
• Session data filter in dialog analytics.

Improved

• Conditional barge-in.