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JAICP release 1.10.14

New

  • With errors filter in dialog analytics.
  • onDialogError handler.
  • Retrieving call attempts history from the script.
  • Telephony connection via a SIP outbound proxy.
  • Disabling text input when using buttons in the chat widget and Chat API.

Improved

  • Statistics visualization in call campaign reports.

  • Embedding the chat widget in a container.

  • Sending images in Marusia.

    Docs

  • Added documentation on switching the context between different bots.

  • Added a tutorial on developing a multilingual bot.

JAICP release 1.10.13

New

  • Chat widget sound notifications.
  • Call recording playback speed acceleration.
  • Downloading call recordings by direct URLs.

Improved

  • Overhauled label catalog UI.
  • Support for custom fields in bot responses in the Chat API channel.

JAICP release 1.10.12

New

  • Dialog log obfuscation.
  • Support for the Kazakh language in NLU.
  • New events and support for inline buttons in the Viber channel.

Improved

  • Forced generation of dialog log reports.

Docs

  • Added a how-to guide on issuing a personal access token for projects hosted on GitHub.
  • Updated articles on importing and exporting NLU intents and entities.

Fixed

  • Hyperlinks disappear from dialog history in the chat widget on page refresh.
  • Slot filling is not initiated when intents are triggered by training patterns.
  • A message that no agents are online is displayed when switching to an agent in Salesforce.

JAICP release 1.10.11

New

  • New NLU languages.
  • The Results tab in the project overview.

Improved

  • System events on the message volumes chart.

Fixed

  • $jsapi.timeForZone ignores the time zone parameter.
  • $reactions.buttons produces an error when a number is passed as a text value.

JAICP release 1.10.10

New

  • Project overview tab overhaul.
  • Recording data for session reports.
  • Setting labels and comments from the script.
  • Handling unsuccessful calls.
  • Fetching the call schedule from the script.

Improved

  • The Number recognition and Reduced sensitivity to noise settings for Yandex ASR.

Fixed

  • The Download detail button in the project overview does not work.
  • The project time zone is not accounted for when creating a call campaign.
  • The hasOperatorsOnline function returns null in the Operator API channel.

Docs

  • The Chat API specification has been converted to OpenAPI format.
  • The section on zb-common now contains the description of all named entity dictionaries.
  • The description of the $dialer built-in service has been overhauled.

Aimylogic release 1.10.9

New

  • New Chatbots and Calls dashboards.
  • HTML markup in bot text messages.
  • Supporting animated images.
  • Testing phone calls from the script.
  • Changing the current email.
  • New Business JivoChat plan.
  • Removing the limits on using i‑Digital: WhatsApp.

JAICP release 1.10.9

New

  • Google Sheets integration.
  • Setting the dialog result in all channels.
  • New filters in dialog analytics.
  • The POST /addPhone method in the Calls API.
  • Upper limit on call attempts per phone number.

Improved

  • Receiving file attachments in the Slack channel.
  • The ability to change the user email.
  • Restrictions on the number and total size of bot replies.

Fixed

  • The if tag works incorrectly when the tag value is a number close to 0.
  • In dialog analytics, the state name is displayed instead of the intent name.
  • If the $response.answer field is missing, bot replies are unavailable in dialog logs.
  • The nlu.json file is duplicated when the repository contains several bots.
  • Campaign start time is displayed incorrectly when scheduling call campaigns.
  • In the Telegram channel, calling $pushgate.createEvent initiates an extra session.

Docs