Aimylogic release 1.11.2
New
- The Schedule block.
- Support for transferring dialogs to an agent group in LiveTex.
Docs
- How to process more calls.
- Client response patterns.
The Schedule block
We have added the Schedule block. It allows determining bot behavior depending on the time and the day of the week.
Support for transferring dialogs to an agent group in LiveTex
For the LiveTex customer engagement platform, we have added the possibility to transfer dialogs to a particular agent group.
How to process more calls
We have written a new article that will help you know:
- How many calls you can initiate at the same time.
- How your subscription plan influences the number of outbound calls you can make at the same time.
- How to connect additional servers so that you can process more calls.
Client response patterns
We have added information about patterns that describe particular clients’ behavior.
You can find out what patterns are included in Aimylogic built-in intents. Also, you can use these patterns when configuring your own intents.