New

• The Calls section redesign.
• The Telegram payment block.
• The Dialogs section redesign.

New

• Getting the current JAICP version from the script.

Improved

• SMS sender ID customization.
• Script autosave in local storage.
• Mock integration calls from XML tests.

New

• LiveTex business channel.
• Transfer to a particular agent in Bitrix24.

New

• Speech synthesis with variables.
• LiveTex as an inbound channel.

Docs

• New requirements to use text and inline buttons in WhatsApp from i-Digital.

New

• The Schedule block.
• Support for transferring dialogs to an agent group in LiveTex.

Docs

• How to process more calls.
• Client response patterns.

Improved

• Route filter.
• Project tags.
• Ignore port option in telephony settings.

Docs

• New reference: cross search.
• New article: analytics overview.
• New article: Zendesk as an inbound channel.
• New article: Zendesk Chat as an inbound channel.

New

• Chatbots in the Spanish language.

New

• Routes.
• API for interacting with project analytics.
• Method for execution custom requests.
• Search for text in all project files.

Improved

• Transfer to an agent group in the Webim channel.

New

• Data deletion in Google Sheets.
• Custom dictionaries with nested entities.

New

• Data removal from Google Sheets.

Docs

• New article: an overview of all channel features and restrictions.
• Updated table of [account user roles].