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Subscription plans and limits

When you use Aimychat, we consider the number of agents and groups. The limits depend on your Aimylogic or JAICP subscription plan.

Limits for Aimylogic​

Subscription planNumber of agents and groups in Aimychat
• Free2 agents and 1 group
• Startup
• Growth
• Optimal
• Premium		100 agents, 100 groups

If you have a plan for calls and purchase additional packages that include unique users, you can also use Aimychat. Learn more about using chatbots with plans for calls in the Aimylogic documentation.

To find information on your subscription plan:

  1. Sign in to Aimylogic.
  2. Hover over the user picture at the top.
  3. Select Subscription management.
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View all Aimylogic plans

Limits for JAICP​

The JAICP Free subscription plan includes 2 agents and 1 group, other plans — 100 agents and 100 groups.

tip
Charges for prompter bots are billed to your JAICP account as unique users within a billing period.

To find information on your subscription plan:

  1. Sign in to JAICP.
  2. In the upper right corner, click the user name, then Settings.
  3. Click My plans and limits in the sidebar.
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View all JAICP plans

How to increase limits​

To increase the limits on simultaneous number of agents and groups in Aimychat, switch to another subscription plan or contact our technical support.

Possible issues​

Group or user limit exceeded​

The Aimychat account administrator will be notified if there are more users or groups than their plan includes. They will need to reduce the number of users or groups in Settings, after which the Aimychat interface will be unlocked for agents.

Account blocked​

If you did not pay for your subscription on time, your Aimychat account will be blocked. To unblock it, please renew your subscription.