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JAICP updates in February 2025

New

  • Multilingual mode for Deep Learning.

Changes

  • The user audit interface is now in Conversational Cloud.

Docs

  • $dialer.getSipHeaders method description.

Multilingual mode for Deep Learning​

Now, you can enable multilingual mode for the Deep Learning classifier in the advanced NLU settings:

{
    "cnnSettings": {
        "lang": "multi"
    }
}

The mode lets you:

  • Process phrases in 275 BPEmb languages at once. To do this, add training phrases to your intents for every language that the bot needs to understand.
  • Improve classification accuracy when user requests contain characters from multiple alphabets.

User audit in Conversational Cloud​

The user action audit interface has been moved to Conversational Cloud. You can view the action history in the Accounts → User actions section.

If you are using JAICP, the link to the audit interface remains in the same place: → User actions.

$dialer.getSipHeaders method description​

We added an article with the description of the $dialer.getSipHeaders method. The method returns the SIP headers of an inbound call.

To use the method:

  1. Go to telephony settings. In the SIP headers setting, specify the headers that the bot must extract from the INVITE SIP message when there is an inbound call.
  2. Add $dialer.getSipHeaders to the start state of the script.