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JAICP updates in December 2024

New

  • New mode for regular expressions.
  • Channel API for customer engagement platforms.
  • Handling synthesis and playback errors.

New mode for regular expressions​

You can use regular expressions in the script via $regexp and $regexp_i. By default, the special characters and punctuation marks are ignored before and after the expression. For example, the $regexp<Hello> element will be triggered by Hello!.

We added the new strict mode for regular expressions. Enable it so that a regular expression is triggered only if a string matches the expression completely.

Channel API for customer engagement platforms​

We have updated the Channel API. Now you can manage channels for customer engagement platforms with it. See the specifications for more information about the API features.

Handling synthesis and playback errors​

On-Premise

During a call, synthesis or playback errors might occur.

If you have an on-premise JAICP installation, you can enable the handling of such errors. The handling allows you: