JAICP release 1.10.0

New

• ZB-8465 Salut channel.
• CL-1118 Connecting an external NLU service.

Improved

• ZB-8616 Chat2Desk: bot as an agent immediately enters a dialog with a client.
• ZB-8637 Calls API: setting the recommended time interval for a call.
• ZB-8641 Loading duplicate numbers into phone number list.
• ZB-8193 License key expiration notifications and other events for JAICP On-premise.

Fixed

• ZB-9024 An error message The project cannot be exported from NLU.
• ZB-7390 Duplicate link to image in the Webim customer engagement platform.
• ZB-7671 The $dialer.redial() method doesn’t work without parameters.
• ZB-8503 Page scrolling while viewing dialog analytics.
• ZB-8756 Invalid path to examples.json file when using the $nlp.createClassifier() method.
• ZB-8996 The drop-down list is not displayed when setting up telephony.

Salut channel

tip

Salut is a family of virtual assistants from SberDevices.

In order for your bot to start working on devices that support Salut, you need to publish it in SmartMarket, and then connect it to a channel on JAICP.

## External NLU service

tip

NLU service is a service used to analyze a client’s natural language phrases and to detect entities and intents.

Now in JAICP, you can connect an external NLU service to your project. This feature allows you to develop bots in foreign languages ​​that are not supported by JAICP.

In this case you can develop your own NLU-service or use a third-party one.

To connect an external NLU service to the project, go to Project properties > NLU settings > Advanced NLU settings, specify externalNluSettings, and fill in the parameters.

Optimization

Notifications about license key expiration

JAICP On-premise users will receive notifications about:

• the current and forthcoming license key expiration;
• connection loss with the platform;
• the platform blocking if the license server is unavailable for over 24 hours;
• the platform blocking if there is no new license key;
• a new license key activation;
• adding a new or changing the old email.

Chat2Desk

Fron now on, in the Chat2Desk channel the bot enters the chat immediately, without a preliminary message from the client in cases when the dialog is switched to the bot agent:

• manually,
• via macros,
• auto-assigning via the Self-service menu.

Recommended time interval for a call

The Calls API and the $dialer.redial method allow you to schedule a call from a script. You can now specify several intervals during the day, as well as specify a different schedule for each day using the allowedTime parameter.

Dublicate numbers

If there are duplicate phone numbers in the list, they will be loaded, provided that they differ in at least one field. Otherwise, duplicates will not be added but will be logged in the error report.

Bug fixes

Problem	Behavior	Status
Projects	An error message appears: “The project cannot be exported from NLU.”	Fixed in 1.10.0
Webim	Duplicate link to image in the Webim customer engagement platform.	Fixed in 1.10.0
Telephony	The $dialer.redial method doesn’t work without parameters.	Fixed in 1.10.0
Dialog analytics	Page scrolling while viewing dialog analytics.	Fixed in 1.10.0
Built-in service $nlp	Invalid path to examples.json file when using the $nlp.createClassifier() method.	Fixed in 1.10.0
Telephony	The drop-down list is not displayed when setting up telephony.	Fixed in 1.10.0