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Telephony questions

Background ambient noise volume

Question: Is it possible to make contact center background ambient noise quieter?

Answer: If you are using the cloud version of the platform, this option is not yet available. If you are using JAICP On-premise, this can be done. To do this, specify in the call-center-noise.noise-data parameter a file with the desired audio volume. You can use a local file or a link to a file.

Call audio recording

Question: I can’t download a call recording from a link obtained using $dialer.getCallRecordingFullUrl() (or another way). Why?

Answer: You may be trying to download a file immediately after the call ends.

The system takes some time to make the audio recording available after a call. This may take up to several minutes. The file will be available via the link for at least six months.