Call details

To view detailed call logs, open Analytics > Dialogs. Here you can review all call results and analyze the dialogs you need in detail.

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Learn more about dialog logs

Call campaign filters

The search toolbar provides additional filters for call campaigns:

Filter	Action
Campaign ID	Filters campaigns by the specified ID.
Call results	Filters campaigns by one or several call results. Also allows the filtering of calls with no results set.
Show	Allows displaying either inbound or outbound calls only.

You can also navigate to call details from the Outbound call campaigns tab:

• In order to navigate to the details of calls made only during a specific campaign, press the campaign identifier, such as #123456, under an existing campaign’s name.
• To navigate to the details of calls having a specific status, select Show report in the selected campaign field, and then press the  icon next to one of the call result metrics.

Call recording playback

caution

Call recordings are only available if the Record calls toggle is active for the telephone channel.
You can delete call recordings from the platform after a specified time.

To listen to the call, go to Analytics > Dialogs and select the dialog you need.

• At the top of the page is an audio player with the full recording of the dialog between the client and the bot. You can change the volume and the speed of the recording.

• An audio recording is also provided for every recognized client phrase, along with its text representation and the bot response.

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The recording may be chunked into several parts if the client phrase was accompanied by background noise.

By clicking the  icon to the right of the player, you can:

• Download the recordings of full dialogs or their fragments.
• View the selected audio metadata in JSON format.

ASR and TTS error diagnostics

Advanced feature

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The platform supports logging the identifiers of requests to external ASR/TTS providers. This allows for monitoring the results or speech recognition and synthesis, and for quality control on the provider’s side.

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The feature is available for Yandex and Tinkoff providers only.

In order to enable this feature:

1. Request the ASR and TTS error diagnostics feature from your account manager.
2. Navigate to the settings of the required telephone channel.
3. Enable the Activate the ASR and TTS error diagnostics feature toggle.

The metadata for fragments of calls made using this channel will contain the following additional properties:

• For Yandex, the "asrProvider": "yandex" property will be added. In this case, the provider request ID is generated by JAICP and stored in the requestId property.
• For Tinkoff, the "asrProvider": "tinkoff" property will be added, as well as a distinct providerRequestId extracted from the provider request.