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User invitation

You can invite both already registered users of Just AI products and new ones to your account.

Limitations
  • In the cloud version, one account can have up to 250 users. You can invite no more than 20 users at a time.
  • Aimylogic and Aimyvoice don’t support accounts having multiple users. In these products, users can only work using a single account — the one they own initially.
  • Jay Copilot does not support working in multiple accounts simultaneously. Users will be able to work only in the last account to which they were invited.

Send invitation​

  1. Go to the Accounts section in Conversational Cloud and select the required account.

  2. Click Invite user.

  3. Select the product to which the invitation will refer. Users will also have access to other Just AI products.

  4. Click Continue.

  5. Assign roles to users.

  6. Enter user emails.

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    If the user is already working with Just AI products but does not have an email in their Conversational Cloud profile, for example, if they registered through a third-party service, contact them and ask them to specify an email. Otherwise, they will register as a new user.

  7. Select Invite.

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  • The account owner or a user with the USER_ADMIN role can edit the invited user roles or revoke the invitation at any time.

  • The invitation is valid for one week. Once this time has expired (or the user has rejected the invitation), a new one must be sent.

Possible errors​

Errors sending invitations​

The user limit for the account has been exceeded​

In the cloud version, you can invite no more than 250 users to one account. In the On-premise version, you may have a different limit.

Problem solutions:

  • Remove sent invitations or inactive users from your account.
  • For the On-premise version: ask the system administrator to increase the user limit.

You can only invite registered users​

Depending on the environment and account settings, you can only invite already registered users to Conversational Cloud.

Problem solutions:

  • Ask the user to register in Conversational Cloud, and then resend the invitation.
  • For the On-premise version: ask the system administrator to allow sending invitations to new users.

Errors in accepting invitations​

Additional actions are required to accept the invitation​

Possible reasons for the error:

  • You are trying to register through a third-party service, such as Google or GitHub, but the third-party service does not disclose your email.
  • You are trying to register using a third-party service or SSO, but your email does not match the email in the invitation.

Problem solutions:

Do one of the following:

  • Follow the link from the email and register using your email and password, not a third-party service.

  • Make your email available for reading in OAuth on the third-party service and follow the link from the email again.

    How to make your email available in GitHub
    1. Go to the settings of your profile on GitHub.
    2. In the Public profile → Public email section, select the email that will be displayed in your Conversational Cloud profile.