79 posts tagged with "JAICP"

New

• Chat widget sound notifications.
• Call recording playback speed acceleration.
• Downloading call recordings by direct URLs.

Improved

• Overhauled label catalog UI.
• Support for custom fields in bot responses in the Chat API channel.

New

• Dialog log obfuscation.
• Support for the Kazakh language in NLU.
• New events and support for inline buttons in the Viber channel.

Improved

• Forced generation of dialog log reports.

Docs

• Added a how-to guide on issuing a personal access token for projects hosted on GitHub.
• Updated articles on importing and exporting NLU intents and entities.

Fixed

• Hyperlinks disappear from dialog history in the chat widget on page refresh.
• Slot filling is not initiated when intents are triggered by training patterns.
• A message that no agents are online is displayed when switching to an agent in Salesforce.

New

• New NLU languages.
• The Results tab in the project overview.

Improved

• System events on the message volumes chart.

Fixed

• $jsapi.timeForZone ignores the time zone parameter.
• $reactions.buttons produces an error when a number is passed as a text value.

New

• Project overview tab overhaul.
• Recording data for session reports.
• Setting labels and comments from the script.
• Handling unsuccessful calls.
• Fetching the call schedule from the script.

Improved

• The Number recognition and Reduced sensitivity to noise settings for Yandex ASR.

Fixed

• The Download detail button in the project overview does not work.
• The project time zone is not accounted for when creating a call campaign.
• The hasOperatorsOnline function returns null in the Operator API channel.

Docs

• The Chat API specification has been converted to OpenAPI format.
• The section on zb-common now contains the description of all named entity dictionaries.
• The description of the $dialer built-in service has been overhauled.

New

• Google Sheets integration.
• Setting the dialog result in all channels.
• New filters in dialog analytics.
• The POST /addPhone method in the Calls API.
• Upper limit on call attempts per phone number.

Improved

• Receiving file attachments in the Slack channel.
• The ability to change the user email.
• Restrictions on the number and total size of bot replies.

Fixed

• The if tag works incorrectly when the tag value is a number close to 0.
• In dialog analytics, the state name is displayed instead of the intent name.
• If the $response.answer field is missing, bot replies are unavailable in dialog logs.
• The nlu.json file is duplicated when the repository contains several bots.
• Campaign start time is displayed incorrectly when scheduling call campaigns.
• In the Telegram channel, calling $pushgate.createEvent initiates an extra session.

Docs

• The script editor now has an overview article.
• Updated article on passing parameters to the chat widget.
• Updated Calls API OpenAPI specification.

New

• Client time zone management via $reactions.
• Scheduling timed events by means of the $pushgate service.

Improved

• The Finish reason column in call campaign reports.

• Support for the segmentationInfo field in edna.chatCenter switch replies.

  Fixed

• The interface language is set to Russian when the account is registered via Google.

• Errors when editing live channels and adding live agent groups.

• When there are too many buttons in the chat widget, button scrolling is disabled.

• In the chat widget, square-bracketed text is not highlighted as clickable.

Docs

• The tutorial on call campaigns is now available in English.
• Updated articles on dependencies and system projects.
• Clarified description of additional settings for NLU entities.

New

• A toggle for displaying inline buttons above the text input field.
• Support for the Open Graph protocol in the chat widget.

Fixed

• Invalid Telegram token when connecting via a proxy.
• Some User IDs are omitted from the dialog filter results.
• Message timestamps in the chat widget get updated.
• External repositories get overwritten by system templates.

New

• ZB-8403 Log export as a background task.
• ZB-9869 Automatic menu buttons display when opening the chat widget.
• ZFL-4912 Sending SMS messages from the script.
• ZFL-5162 A Viber event occurring when the bot sends a greeting message before the session starts.
• CL-1226 Access to activation rules with the highest probability score via $context.nBest.

Improved

• ZB-9580 The Is last attempt column in call campaign reports.
• ZB-10047 Display of the last phrase in the new version of dialog analytics.
• ZB-10161 Transfer to an agent group in the Salesforce channel.
• ZB-10257 The Transfer to agent filter in the new version of dialog analytics.
• ZB-10261 Access to HTTP headers via the $request variable.

Fixed

• ZB-9669 When creating new tasks, their status is not updated.
• ZB-10056 Recognized entities are duplicated when matched by several patterns.
• ZB-10416 Incorrect recognition behavior of @duckling.date.

New

• ZB-8747 Calls API idempotence key.
• ZB-9394 ASR and TTS error diagnostics feature.
• CL-935 The $caila.checkVocabulary method.

Improved

• ZB-9969 Tab notifications for new messages in the chat widget.

Fixed

• ZB-9563 The total number of sessions changes when switching pages in Analytics > Dialogs.
• ZB-9702 An error occurs when closing the chat with an agent in WeChat.
• ZB-9942 Incorrect processing of duplicate numbers in phone number lists.
• ZB-10031 An error on deploying a project after changing a dependency version in chatbot.yaml.
• ZB-10187 The bot does not transition tickets to the pending status in Zendesk.

New

• CL-936 The $caila.detectLanguage method.
• ZFL-4880 i-Digital WhatsApp: support for buttons and inlineButtons tags was added.
• ZB-9582 The Calls API GET /addPhone method.

Improved

• CL-1013 The $nlp.match method.

Fixed

• ZB-8410 Incorrect duckling.time and duckling.date entities recognition.
• ZB-10063 The date of the applied filter is reset when switching between phrases in the Analytics > Dialogs section.
• ZB-9838 Incorrect display of statistics for unique users.
• ZB-9705 Switching to the bot channel isn’t available for Viber.
• ZB-9494 An error occurs when selecting the date period in the Account > History section.