78 posts tagged with "JAICP"

New

• Getting the current JAICP version from the script.

Improved

• SMS sender ID customization.
• Script autosave in local storage.
• Mock integration calls from XML tests.

New

• Speech synthesis with variables.
• LiveTex as an inbound channel.

Docs

• New requirements to use text and inline buttons in WhatsApp from i-Digital.

Improved

• Route filter.
• Project tags.
• Ignore port option in telephony settings.

Docs

• New reference: cross search.
• New article: analytics overview.
• New article: Zendesk as an inbound channel.
• New article: Zendesk Chat as an inbound channel.

New

• Routes.
• API for interacting with project analytics.
• Method for execution custom requests.
• Search for text in all project files.

Improved

• Transfer to an agent group in the Webim channel.

New

• Data removal from Google Sheets.

Docs

• New article: an overview of all channel features and restrictions.
• Updated table of [account user roles].

New

• $dialer methods for getting the client time zone and the current call campaign token.

Improved

• Overhauled project list and creation flow.

Docs

• Updated article about the chatbot.yaml configuration file.

New

• Phone number prioritization for call campaigns.
• Session data filter in dialog analytics.

Improved

• Conditional barge-in.

New

• A/B testing.
• Free Developer plan.
• 3iTech ASR/TTS.

Improved

• Assigning labels to multiple sessions and phrases.
• New columns in the session and message logs.

New

• With errors filter in dialog analytics.
• onDialogError handler.
• Retrieving call attempts history from the script.
• Telephony connection via a SIP outbound proxy.
• Disabling text input when using buttons in the chat widget and Chat API.

Improved

• Statistics visualization in call campaign reports.

• Embedding the chat widget in a container.

• Sending images in Marusia.

  Docs

• Added documentation on switching the context between different bots.

• Added a tutorial on developing a multilingual bot.

New

• Chat widget sound notifications.
• Call recording playback speed acceleration.
• Downloading call recordings by direct URLs.

Improved

• Overhauled label catalog UI.
• Support for custom fields in bot responses in the Chat API channel.