Improved
- Support for buttons in the Chat2Desk inbound channel.
- Pre-checkout goods availability check in Telegram.
- Access to type-specific activation rules via
$context.nBest.
Docs
- Updated how-to article on connecting the Slack channel.
New
- Payments in Telegram.
- Weekly reports on bot statistics.
Improved
- System projects in the script editor.
- Disabling extra case modification when calling the
capitalize function.
Docs
- Updated article on mock objects in XML tests.
New
- Getting the current JAICP version from the script.
Improved
- SMS sender ID customization.
- Script autosave in local storage.
- Mock integration calls from XML tests.
New
- Speech synthesis with variables.
- LiveTex as an inbound channel.
Docs
- New requirements to use text and inline buttons in WhatsApp from i-Digital.
Improved
- Route filter.
- Project tags.
- Ignore port option in telephony settings.
Docs
- New reference: cross search.
- New article: analytics overview.
- New article: Zendesk as an inbound channel.
- New article: Zendesk Chat as an inbound channel.
New
- Routes.
- API for interacting with project analytics.
- Method for execution custom requests.
- Search for text in all project files.
Improved
- Transfer to an agent group in the Webim channel.
New
- Data removal from Google Sheets.
Docs
New
$dialer methods for getting the client time zone and the current call campaign token.
Improved
- Overhauled project list and creation flow.
Docs
New
- Phone number prioritization for call campaigns.
- Session data filter in dialog analytics.
Improved
New
- A/B testing.
- Free Developer plan.
- 3iTech ASR/TTS.
Improved
- Assigning labels to multiple sessions and phrases.
- New columns in the session and message logs.