New
- FAQ module export and import.
- State labels in the J‑Graph visual editor.
Improved
- Knowledge base updates:
- Premade FAQ templates.
- Applying and testing changes.
- Support for multiple modules in one project.
- An option to use the local server domain as the SIP FROM header.
New
- Text campaign content editor.
- Control over running tests on bot deployment.
- New speech recognition providers: Kaldi and ASM Solutions.
Improved
- Support for multiple question phrases in the knowledge base.
- Telephony connection name setting.
- Optional
targetState property for the context-switch reply type.
Docs
- Overhauled reference on bot reply types.
New
- Single sign-on to all Conversational Cloud products.
- J‑Graph visual editor.
- Bot knowledge base.
Improved
- Text campaigns to all existing channel clients.
- The
sipUri parameter for switching to an agent in the phone channel.
- Updated user roles for controlling call campaigns.
New
- Text campaigns.
- Client lists for channels.
- Adding existing clients to the list.
- Setting campaign results.
- Filters by campaigns in dialog analytics.
- Speech synthesis markup via SSML.
New
- Environment variables.
- Decreased timeout for request execution via
$http.query.
Docs
- New articles on ready-to-use action tags.
- An instruction on how to create action tags.
New
- Microsoft Azure ASR/TTS support.
- Secrets for sensitive data in a script.
- Overriding the
$client and $session variables’ values in XML tests.
Improved
- Sending files to a client in a chat widget.
- Easy connection of a GitHub repository to a project.
- Updated the Analytics > Clients section user interface.
- A new parameter on creating the i-Digital WhatsApp channel.
Docs
- Instructions on issuing personal tokens for Bitbucket and GitLab.
- New article on how to contact customer support.
New
- Support for Ukrainian in NLU.
Improved
- Updated color theme.
- Support for stickers in the Telegram channel.
Docs
- New article on how to train intents.
- A guide on setting up telephony via the Vonage provider.
- Reference on payments in Telegram using special reply types and events.
- Updated article on user roles and permissions.
Improved
- Project deployment from a Git tag or commit.
- Case-sensitive
$regexp pattern element.
- Modifying the weight of individual pattern components.
Docs
- Updated article about NLU intents.
Improved
- Support for buttons in the Chat2Desk inbound channel.
- Pre-checkout goods availability check in Telegram.
- Access to type-specific activation rules via
$context.nBest.
Docs
- Updated how-to article on connecting the Slack channel.
New
- Payments in Telegram.
- Weekly reports on bot statistics.
Improved
- System projects in the script editor.
- Disabling extra case modification when calling the
capitalize function.
Docs
- Updated article on mock objects in XML tests.