New

• ZB-7291 Configuring the appearance of the chat widget.
• ZB-7618 Configure speech recognition and synthesis.
• ZB-8035 Webim (External Bot API 2.0) channel.

Improved

• ZB-7975 Assignment of a bot agent from a group of agents.

Fixed

• ZB-7460 The letter about changing email account contains an incorrect link to JAICP.
• ZB-7929 Redirecting a user to an account if they are already authorized.

Today we’ve got a few improvements:

• Built-in Voicemail intent
• Batch upload of entities

New

• ZB-7614 Select ASR/TTS providers.

Improved

• ZB-7475 View the log of a successful channel deployment in the notification list.
• ZB-7541 Posting requests to the technical support service.

Fixed

• ZB-7661 Deploy status is not displayed.
• ZB-7495 Switching between dialogs.

This time, we’ve got a few changes!

• Variables in HTTP requests
• Script sorting by alphabet
• Return to the bot type section
• Last update dates for documentation articles

Improved

• ZB-7620 Saving the applied filters when switching from a certain dialog to the dialog list.
• ZB-7621 Opening a dialog from the first replica.
• ZB-7728 Syntax highlighting of the programming language Kotlin in the code editor.
• ZB-7729 Display hidden files in the code editor.

Fixed

• ZB-6748 Duplicate statuses in the dialog labels.
• ZB-7596 False error in data labeling.
• ZB-7652 Search by intents.

New

• Transfer to agent for calls
• Default bot answers

Today, we’re bringing you the visual editor for your chat widget.

We’ve got a few improvements today:

• New and shiny block menu
• Phrase count in the Text block

New

• New minutes package

We’ve got a few long-awaited improvements today:

• Viber channel
• Inbound calls
• Separating calls and chatbots