New

• ZB-7021 Unused balance of the additional package of unique users is transferred to the next tariff period.
• ZB-8121 Using background ambient noise for call campaigns.

Improved

• ZB-8788 Telephony: calls to non-existent numbers.
• ZB-8901 Calls API methods.
• CL-30 Cross-cutting search by entities.
• CL-24 Cross-cutting search by intents.

Fixed

• ZB-8010 Displaying plan limits.
• ZB-9495 Switching from the Tasks section to the Dialogs page.

New

• New subscription plan for calls
• Double-click edit

New

• ZB-8286 Bot reply type carousel.

Improved

• ZB-8696 Update project creating form.
• ZB-8898 Update user profile menu.
• ZB-8864 Administrator of the account is included in the number of users who will see the chat widget on the site, with the active option Show % users.

Fixed

• ZB-9097 Incorrect markup of logs.
• ZB-7610 Project editing does not open.

New

• ZB-8465 Salut channel.
• CL-1118 Connecting an external NLU service.

Improved

• ZB-8616 Chat2Desk: bot as an agent immediately enters a dialog with a client.
• ZB-8637 Calls API: setting the recommended time interval for a call.
• ZB-8641 Loading duplicate numbers into phone number list.
• ZB-8193 License key expiration notifications and other events for JAICP On-premise.

Fixed

• ZB-9024 An error message The project cannot be exported from NLU.
• ZB-7390 Duplicate link to image in the Webim customer engagement platform.
• ZB-7671 The $dialer.redial() method doesn’t work without parameters.
• ZB-8503 Page scrolling while viewing dialog analytics.
• ZB-8756 Invalid path to examples.json file when using the $nlp.createClassifier() method.
• ZB-8996 The drop-down list is not displayed when setting up telephony.

New

• New channel WeChat
• New channel Webim (External Bot API 2.0)
• New way to connect to WhatsApp Business API

New

• ZB-3858 Automatic export of dialog logs on accounts using business plan.

Fixed

• ZB-8386 Authorization failure using Google account.
• ZB-7654 Incorrect slots filling in intents.
• ZB-7965 A white screen appears when creating a new project.
• ZB-8289 Long launch of the test widget.

New

• Text-to-speech block
• Variable for storing chat history
• New channel list view
• Displaying the client’s number when transferring call to an agent

New

• ZB-6609 Connecting the bot on the JAICF to the Alexa channel via JAICP.
• ZB-6609 Connect the bot on the JAICF to the Aimybox channel via JAICP.
• ZB-8205 Display project deployment logs on JAICF in JAICP.
• ZB-7619 ASR/TTS: own account connection.

Improved

• ZB-8135 ASR/TTS for project by default.
• ZB-8136 Telephony limits increase on demo period.
• ZB-4403 Optimization of PushGate service.
• ZB-7907 Phone channel: increase the time between dial-ups.
• ZB-7950 Phone channel: spending less attempts on calls with errors.

Fixed

• ZB-8446 Project is not displayed to users with roles ANALYST, DIALER_USER.
• ZB-7552 The Dialogs section does not show the transition state when using buttons in a bot script.

Today, we’ve added a few improvements and a new block.

• Video block
• Send chat history to a customer engagement platform

New

• ZB-7291 Configuring the appearance of the chat widget.
• ZB-7618 Configure speech recognition and synthesis.
• ZB-8035 Webim (External Bot API 2.0) channel.

Improved

• ZB-7975 Assignment of a bot agent from a group of agents.

Fixed

• ZB-7460 The letter about changing email account contains an incorrect link to JAICP.
• ZB-7929 Redirecting a user to an account if they are already authorized.