New

• The Results tab in project statistics.
• Support for the Image block in Marusia.
• Disabling text input when using buttons in the chat widget and Chat API.
• Chatbots in Portuguese.

New

• With errors filter in dialog analytics.
• onDialogError handler.
• Retrieving call attempts history from the script.
• Telephony connection via a SIP outbound proxy.
• Disabling text input when using buttons in the chat widget and Chat API.

Improved

• Statistics visualization in call campaign reports.

• Embedding the chat widget in a container.

• Sending images in Marusia.

  Docs

• Added documentation on switching the context between different bots.

• Added a tutorial on developing a multilingual bot.

New

• Chat widget sound notifications.
• Call recording playback speed acceleration.
• Downloading call recordings by direct URLs.

Improved

• Overhauled label catalog UI.
• Support for custom fields in bot responses in the Chat API channel.

New

• Dialog log obfuscation.
• Support for the Kazakh language in NLU.
• New events and support for inline buttons in the Viber channel.

Improved

• Forced generation of dialog log reports.

Docs

• Added a how-to guide on issuing a personal access token for projects hosted on GitHub.
• Updated articles on importing and exporting NLU intents and entities.

Fixed

• Hyperlinks disappear from dialog history in the chat widget on page refresh.
• Slot filling is not initiated when intents are triggered by training patterns.
• A message that no agents are online is displayed when switching to an agent in Salesforce.

New

• New Code block.
• Improved Send email block.
• Sound notifications in the chat widget.
• Disabling text input when using buttons in JivoChat.

New

• Closing chat in Bitrix24.
• Additional packages of unique users.

Docs

• Steps to describe your problem to the support team.

New

• New NLU languages.
• The Results tab in the project overview.

Improved

• System events on the message volumes chart.

Fixed

• $jsapi.timeForZone ignores the time zone parameter.
• $reactions.buttons produces an error when a number is passed as a text value.

New

• The Google Sheets integration block.
• New interface of the Statistics section.

Changes

• New registration flow.

New

• Project overview tab overhaul.
• Recording data for session reports.
• Setting labels and comments from the script.
• Handling unsuccessful calls.
• Fetching the call schedule from the script.

Improved

• The Number recognition and Reduced sensitivity to noise settings for Yandex ASR.

Fixed

• The Download detail button in the project overview does not work.
• The project time zone is not accounted for when creating a call campaign.
• The hasOperatorsOnline function returns null in the Operator API channel.

Docs

• The Chat API specification has been converted to OpenAPI format.
• The section on zb-common now contains the description of all named entity dictionaries.
• The description of the $dialer built-in service has been overhauled.

New

• New Chatbots and Calls dashboards.
• HTML markup in bot text messages.
• Supporting animated images.
• Testing phone calls from the script.
• Changing the current email.
• New Business JivoChat plan.
• Removing the limits on using i‑Digital: WhatsApp.