Telephony setup

SIP (Session Initiation Protocol) is a protocol used for multimedia communications sessions. You can choose any SIP provider you like and later on use the SIP connection with any service you want, not just Aimylogic.

SIP setup in Aimylogic

To set up a SIP connection, go to your Account Settings. In the Configuring Telephony tab, click Create connection.

General settings

General SIP connection settings include:

Field	Description
Login	SIP trunk login
Password	SIP trunk password
Host/IP	Host or IP address
Port	Connection port. Default value 5060
Number of concurrent calls	Number of lines available for the SIP trunk
Allow inbound calls	Turn this option on if you want to use the connection for inbound calls

Extended settings

Extended SIP connection settings include:

Field	Description
Registration is required	Turn this option on if registration is required (e.g., for receiving inbound calls from the provider if the SIP trunk requires authentication)
Check the connection On-premise	Enable to monitor the connection. In the Period for checking, sec field, specify the interval in seconds. The default value is 3600. At the specified interval, Aimylogic sends OPTIONS messages to your SIP server to monitor the availability.
Registration timeout, sec	The time in seconds after which Aimylogic re-registers in the SIP server. It is used in the Expires header of the SIP REGISTER request. The default is 180. You can specify a value from 90 to 7200. The Registration timeout, sec and Check the connection parameters are independent.
Protocol	Choose one of the available protocols, UDP or TCP
Sound codecs	Choose available sound codecs
Number prefix	Number prefix added during the outbound call
Replace/delete the first digit in the number for outbound calls	Turn on to replace the first digit, and specify the digit
Calls per second (CPS)	Specify the maximum number of calls per second for call campaigns
Use direct media when transferring the call	Turn on to rout the traffic directly between the customers
SIP headers	Add the headers you can later use in the bot script

tip

CPS (Calls per Second) — maximum number of calls per second. Thus number is specified so that the SIP trunk is not overloaded. Request specific details from your SIP provider.

After you’ve filled in the fields, the connection will appear on the list of your connections.

caution

Please pay attention to your providers requirements. More setup might be needed on their side

Aimylogic SIP connections

You can:

• Create any number of SIP connections.
• Add a new connection or delete an old one at any moment.
• Choose the connection that will be used by default.
• Use the same SIP connection in several scripts for call campaigns.

caution

You can use one SIP connection only in one script for receiving inbound calls.