General principles of chatbot design

A chatbot is a program that understands queries a user makes in natural language and responds to them based on the existing script. Basically, it is a new way of interaction between the user on the one side and the system, a website, or an application interface on the other side.

You can design a chatbot script for your specific task and then share it via your website, a messenger program or social media. Or you can as well create call campaigns using the phone numbers your customers left you.

Apart from replying with text messages, bots can also show pictures, play audio files, or display buttons that users can click. The list of available items depends on the channel in which you publish your bot.

How does a chatbot operate?

A chatbot is basically a conversation partner a user can talk to. They can use text, voice or interface elements (buttons) to interact with a bot. The bot must understand what the user wants and respond according to the script designed for it.

The bot processes each new reply of the user based on the current conversation context.

How to create a chatbot?

With Aimylogic, you do not need to be a programmer. Neither do you need to hire one. Why? With Aimylogic, you can use a visual editor to create a chatbot without any coding skills (although some JavaScript knowledge could help).

Think about how your chatbot should operate before starting to create a chatbot that will do something useful. What are the phrases your chatbot must respond to? What has to happen after the response? How should your chatbot respond to different phrases depending on the context?

A detailed plan will make it faster and easier for you to create your chatbot.

If you already have everything planned or you just want to create a simple bot, you can proceed to lesson one.