Role model in Aimychat

User roles in Aimychat are designed to facilitate collaboration on chats. Roles define the capabilities available to the user and are assigned by account administrators.

Permissions	Agent	Supervisor	Account administrator
Handling group chats where the user is a member	+	+	+
View archive of group chats where the user is a member	+	+	+
Transfer a chat to another group of agents without joining the chat	+	+	+
Monitor chats of agents in their groups		+	+
Manage composition of their agent groups		+	+
Connect to an active chat instead of an agent		+	+
Access to agent analytics		+	+
Monitor chats of all groups			+
Manage all groups and create new ones			+
Manage users and invite new ones			+
Account and prompter settings			+

How to find your role

1. Click in the upper right corner.

2. Select Conversational Cloud and the desired account.

3. In the Users tab, find yourself in the list and view the value in the Groups and roles column.

   Role mapping between Conversational Cloud and Aimychat:

   • AIMYCHAT_AGENT: agent.
   • AIMYCHAT_SUPERVISOR: supervisor.
   • AIMYCHAT_ADMIN: administrator.